Privacy Policy
Privacy Policy
Last Updated: 4 August 2026
Privacy Policy for Driven Transfers
At Driven Transfers, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us or use our private hire and airport transfer services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Driven Transfers is a UK private hire and airport transfer company providing reliable transportation services to and from Gatwick Airport and surrounding areas.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: bookings@driventransfers.co.uk
Telephone: 01293 786786
Business Address: Unit B4 Smallmead House, Horley, Surrey, RH6 9LW
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Home or business address
- Pickup and drop-off locations
- Journey dates and times
- Flight numbers and airline information (where applicable)
- Passenger numbers
- Special travel requirements
- Communication history with us
Payment Information
If you pay online, your payment is processed securely by our payment provider. We do not store your full debit or credit card details.
Technical Information
When visiting our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Cookies and website analytics data
3. How We Use Your Information
We use your information to:
- Arrange and manage your bookings
- Provide taxi and airport transfer services
- Contact you regarding your journey
- Process payments
- Send booking confirmations
- Respond to enquiries
- Improve our services
- Prevent fraud and misuse
- Meet legal and regulatory obligations
- Resolve complaints or disputes
We will only process your information where we have a lawful basis to do so under UK GDPR.
4. Lawful Basis for Processing
We process your personal information under one or more of the following legal bases:
- Performance of a contract (to provide your booked journey)
- Legitimate business interests
- Legal obligations
- Your consent (where required)
5. Sharing Your Information
We may share your personal information with trusted third parties where necessary, including:
- Payment providers
- Website hosting providers
- Booking management software
- IT support providers
- Professional advisers
- Law enforcement or regulatory authorities where legally required
We never sell your personal information to third parties.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Alteration
- Disclosure
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We only keep your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
When your information is no longer required, it will be securely deleted or anonymised.
8. Cookies
Our website may use cookies to improve your browsing experience.
Cookies may help us to:
- Keep the website functioning correctly
- Understand how visitors use our website
- Improve website performance
- Measure marketing effectiveness
You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
9. Marketing Communications
We will only send marketing communications where you have agreed to receive them or where permitted by law.
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.
10. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the details above.
11. Third-Party Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing any personal information.
12. Children’s Privacy
Our services are not intended for children under the age of 16 without the involvement of a parent or guardian.
We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.
The latest version will always be published on this page with the updated revision date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Driven Transfers
Email: bookings@driventransfers.co.uk
Telephone: bookings@driventransfers.co.uk
Address: Unit B4 Smallmead House, Horley, Surrey, RH6 9LW
15. Complaints
If you are unhappy with how we process your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Telephone: 0303 123 1113